At usocik.com, we are committed to delivering your flower pots safely and efficiently. Please review the information below regarding our shipping process, delivery timelines, and related policies.
1. Order Processing Time
- Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
- During peak seasons or promotional periods, processing times may be slightly extended.
- You will receive a confirmation email once your order has been successfully placed and another notification once your order has shipped.
Processing time is separate from shipping time.
2. Shipping Methods & Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout.
Estimated Delivery Times:
- Domestic Orders: 3–7 business days
- International Orders: 7–15 business days
Please note that these are estimated timeframes and not guaranteed delivery dates.
Shipping carriers may include reputable postal and courier services. Carrier selection may vary based on destination and package size.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination
- Package weight and dimensions
- Selected shipping method
From time to time, we may offer promotional free shipping, which will be clearly indicated on the Website.
4. International Shipping
We ship to multiple countries worldwide.
For international orders:
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
- Customs clearance delays are beyond our control.
- Delivery time may vary depending on local customs processing procedures.
Please check with your local customs office for additional information.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number (if applicable).
Tracking information may take 24–48 hours to update after shipment.
6. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete address is provided:
- We are not responsible for lost packages.
- Additional shipping fees may apply for reshipment.
If you notice an error in your shipping details, please contact us immediately at info@usocik.com.
7. Lost or Delayed Shipments
If your order is delayed beyond the estimated timeframe:
- Please allow additional time during holidays or high-volume periods.
- Contact us if your package has not arrived within 10 business days of the expected delivery date.
For lost packages confirmed by the carrier, we will assist in filing a claim and may offer a replacement or refund depending on the outcome.
8. Damaged Packages
Flower pots are fragile items, and we take extra care in packaging them securely.
If your item arrives damaged:
- Contact us within 7 days of delivery.
- Provide clear photos of the damaged item and packaging.
- Include your order number.
We will review the case and offer a replacement or refund as appropriate.
9. Split Shipments
In some cases, orders containing multiple items may be shipped separately to ensure faster delivery or safer packaging. You will receive separate tracking numbers if applicable.
10. Delivery Confirmation & Risk of Loss
Risk of loss transfers to the customer once the package has been marked as delivered by the shipping carrier.
If a package is marked as delivered but not received, please:
- Check with household members or neighbors
- Contact the carrier directly
- Reach out to us for assistance
11. Contact Information
If you have questions regarding shipping or delivery, please contact:
Email: info@usocik.com