At usocik.com, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item is unused
- The item is in original condition
- The item is in its original packaging
- Proof of purchase is provided
We reserve the right to refuse returns that do not meet these criteria.
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (unless defective upon arrival)
- Clearance or final sale items
- Customized or personalized flower pots
3. Damaged or Defective Items
If your flower pot arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide clear photos of the damage
- Include your order number
We will offer a replacement, store credit, or full refund depending on the situation.
4. Return Process
To initiate a return:
- Email info@usocik.com with your order number and reason for return.
- Wait for return authorization instructions.
- Please ship the item to the following return address:2911 Todds Lane,San Antonio, TX 78238,United States
Unauthorized returns may not be accepted.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non-refundable (unless due to our error).
我们建议使用可追踪的物流服务。
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
6. Refund Processing
Once we receive and inspect your return:
- Approved refunds will be issued to the original payment method
- Processing time: 5–10 business days depending on your payment provider
You will receive an email confirmation once the refund is processed.
7. Order Cancellations
订单如尚未发货，可在下单后12 小时内取消。
如果订单已经发货，则必须按照标准退货流程进行退货。
If a consumer initiates an order cancellation request before the shipping date, and it falls within the cancellation period specified on the website, the order can be cancelled.
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@usocik.com.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company.
- Contact your bank.
If the issue persists, please email us.
10. Contact Us
For any return or refund inquiries:
Email: info@usocik.com